Furniture FAQs & Customer Help

Yes. Vintage Mill Werks furniture is handcrafted from 100% solid wood. We do not use particleboard or MDF as a substitute for the solid wood construction of our furniture.

Wood species, finish, construction details, and available options may vary by design. Please review the individual product page for details about a specific piece.

Our furniture is handcrafted in Southern California. Vintage Mill Werks is a small, family-oriented American furniture business, and each made-to-order piece receives the individual attention that comes with handcrafted furniture rather than mass production.

No two pieces of real solid wood are exactly alike. Natural differences in grain pattern, knots, texture, color, distressing, and the way each board accepts a finish help make every Vintage Mill Werks piece unique.

Product and customer photos are intended to show the overall design, finish direction, and character of a piece. Exact duplication of a previously photographed piece cannot be guaranteed.

That natural variation is part of the beauty of real wood and helps make every Vintage Mill Werks piece truly one of a kind.

For additional examples, visit our Customer Furniture & Finish Photo Samples .

Start by reviewing our Furniture Finishes and our Furniture Finish & Color Selection Guide .

Please keep in mind that wood is a natural material. Grain, undertones, texture, distressing, lighting, surrounding colors, and screen settings can all affect how a finish appears.

Because of these natural variables, website images should be used as a guide rather than as a guarantee of an exact color match.

Yes. We are happy to share the closest available customer or furniture photo samples for the product and finish you are considering.

Visit our Customer Furniture & Finish Photo Samples page or email info@vintagemillwerks.com .

When possible, include the furniture design and finish name you are considering. If you are unsure, send us what you know and we can help from there.

No. We can help you select the closest available finish and provide examples, but exact duplication cannot be guaranteed.

Natural solid wood varies from board to board, and differences in grain, tone, texture, distressing, lighting, and age can cause the same finish to appear somewhat different from one piece to another.

Yes. Many Vintage Mill Werks designs can be customized by request. Depending on the piece, this may include changes to dimensions, configuration, storage, hardware, finish, or other design details.

Not every requested modification is possible, so custom requests must be reviewed by our team before ordering.

To get started, email info@vintagemillwerks.com for a custom quote.

Providing as much information as possible helps us review your request accurately. Please include:

• Product or design name
• Desired overall dimensions
• Finish preference, if known
• Requested design or storage changes
• Photos, sketches, or inspiration when helpful
• Important room, access, plumbing, or installation considerations

If you do not have every detail figured out yet, that is okay. Send us what you know and we can help determine the next step.

Please contact us before ordering whenever you need a custom size, design modification, special configuration, or other change that is not already offered on the product page.

This allows us to confirm feasibility, pricing, specifications, and any effect the modification may have on production before your order is placed.

Our current standard production time is approximately 10–12 weeks.

Because each piece is handcrafted and made to order, production times can vary depending on the design, customization, order volume, and other production factors.

Production time does not include shipping transit time.

For the most current production lead time before ordering, please email info@vintagemillwerks.com .

Standard USA Shipping is curbside delivery with liftgate service. Larger furniture can be heavy, so we recommend having assistance available to move your furniture from the delivery location into your home. A signature is required at delivery.

White Glove USA Shipping provides a more complete delivery service. It includes a scheduled delivery appointment, un-crating, inspection, in-home delivery, placement in the room of your choice, setup when applicable, and removal of packaging materials.

Estimated shipping transit times are:

• Standard USA Shipping: approximately 5–14 business days
• White Glove USA Shipping: approximately 7–35 business days

These are shipping transit estimates after your furniture has completed production. Delivery timing may vary based on location, carrier scheduling, weather, access, and other transportation conditions.

Shipping charges depend on the furniture being ordered, your delivery location, and the delivery service selected.

For products where shipping can be calculated through the website, select your product options, add the item to your cart, and enter your delivery information during checkout to view the available shipping options.

Some oversized, unusually configured, or custom pieces may require a separate shipping quote. If a shipping option is not displayed or you would like help confirming delivery costs before ordering, email info@vintagemillwerks.com with the product name and delivery ZIP code.

Please measure your doors, hallways, stairways, elevators, room entrances, and other access points before ordering.

Many Vintage Mill Werks pieces are delivered fully assembled or largely assembled, depending on the design. Customers should confirm that the furniture can safely reach its intended location.

If you are concerned about access, email us before ordering with the product name and any relevant measurements.

Inspect your furniture carefully at delivery. If you notice visible shipping damage, refuse the delivery and document the condition with photos. Contact Vintage Mill Werks immediately at info@vintagemillwerks.com so we can help you with the next steps.

After your order is submitted, you will receive an automatic order confirmation.

Our team will then personally review your order. As part of our confirmation process, we can review important order details and available finish examples before your furniture enters production.

This extra step helps make sure the product, dimensions, finish, and requested options are understood before we begin building your furniture.

Please ask. We would much rather help answer a question before your order is placed than have you feel uncertain about an important detail.

Questions about sizing, finishes, custom modifications, shipping, bathroom layouts, furniture access, or product details can begin by emailing info@vintagemillwerks.com .